General Information

∗∗∗  Explanation of PU Stress Relievers  ∗∗∗

What is your minimum order quantity?

500 pcs for most inventory moulds and 1.000 pcs for custom shape.

Can you produce my custom stress shape/bespoke stress shape?

Yes,we can produce your custom shape if you would like a new stress reliefer so to make your events individual.Please have a look at page of custom shape.

Can you match my requested body colour?

Yes,the body color could be made as request,only tell us the Pantone Color(s) you wish.

Can you custom made the style if I want to modify the standard colour or shape?

Yes,the standard style could be modified as request.Please let us know your design and how you want the stress product to be like.

Regard to the branding/logo,can you print my requested colour?

Yes,we always print the requested colors on the PU antistress reliefers.

Can you produce the stress products to be harder or softer?Is there any fee?

Yes,normally,the hardness of stress products could be divided into three parts.The most hardness hand feeling,standard hardness hand feeling and the soft hardness hand feeling.Most stress-reliefers are the sandard hardness,if you would like to make it harder or softer,please tell us and it’s free.

What are your logo print technologies?

Normally,we use two print technologies to demonstrate the logo: Pad print is used to print most logos below 4 colors.Heat transfer print is used to print logos over 4 colors,which also named vivid color print,multi-colors print.

How much about the standard logo print cost and setup charge?

Generally,the standard logo print cost is US$0.02 per solid color and US$40 for the setup charge.If the order quantity is over 5,000 pieces,the setup plate will be FREE.

Can I appoint to my wished packaging?

Yes,you wished packaging is available,such as window box,sticker on the polybag,etc.

Can you provide sample before production,is it free?How many days need?

Yes,samples with/without logo could be sent out for evaluation.We always try to provide FREE samples.And most sample time is 5 days to standard styles.

I don’t have any courier account,can you prepay the sample freight cost?

Normally,we suggest to use your account for sample transportation.But we can prepay the sample freight cost by our account if you haven’t account,and US$30 will be charged under this circumstance generally.

How many days for mass production?

Mass production depend on the order quantity,it usually takes about 15-25 days.

How many days for transporation?

The transportation time depend on destination and shipping method.To most countries,3-5 days by express,5-8 days by air and 8-30 days by sea.You can also contact us or your local forwarder for more information.

How do I preserve the anti-stress products,how long can it be kept?

Due to characteristics of PU.We STRONGLY suggest keeping products in sun proof,dry and cool locations.Otherwise,slightly yellowing or hydro-degradation might happen.Suggested expiration time should be 6 to 12 months in accordance with different colors.

What is your after sale guarantee?

We strive to provide you with qualified stress balls at a competitive price,if a product might not perform as expected when it is arrived, please contact us first about the problems.You will get a discount or replacement for any irremediable defects.

However,because the PU stress balls are mainly produced by hand,sightly difference of consistent hardness,weight,shininess,colors still may occure,and I suggest to keep the squeezie balls in appropriate places.

∗∗∗  Directions of Trade Term,Shipping and Payment  ∗∗∗

What is your payment term?

Generally,the payment term is 30% deposit,balance before shipment.But we provide credit to long term cooperation.

Do you provide drop-shipping service for my order?

Yes,it’s available.We can mark the your company name as shipper name instead of our name,so that your client won’t know any information about us.

Can I change the trade term before shipment?

Yes,trade term could be changed before shipment.We always try to provide various trade term for your comparision on each offer,such as ExWorks,FOB,CIF,CIP,DDU,DDP and Door to Door price by courier.(DHL,UPS,FedEx and TNT) All the processes belong to clauses of trade term will be our responsibility.

I want the import documents to reduce the duty,tariff,can you provide them?

Yes,we always assist the customer to provide clearing customs or reduce the duty and tariff,such as C/O,FORM A,FORM B,FORM and FORM F,please contact us if you need any document before shipping.

Can you help to pay for our duty,tariff and VAT?

Normally,due to the different customs policies,we suggest the possible duty,VAT or GST is paid by your side,However,we’re happy to assist if you want the cost prepaid.